Client care is an area that is essential to every business. In today’s competitive world, it is highly-important that your clients are able to reach you via multiple channels, any time of the day. Staying competitive in today’s business world means that every contact you have with a customer, employee, partner or supplier is an opportunity to build that relationship.
Whether it’s through email, voice, or live web chat, we can assist you in adding value each time these communications occur. An inquiry for information, an account question and even a well-handled complaint can actually become a positive experience in the eyes of the end user and can be an opportunity to create loyalty.
Infinit Healthcare focuses on enhancing the experience by providing consistent healthcare customer service delivery across all contact points 24/7. We have the experience spanning virtually all industries and applications.
Infinit Healthcare’s suite of outsourced call center services will enable you to augment your customer and client care expertise, focus on other critical activities and enjoy significant cost savings. Some of our outsourced call center services include:
- Customer phone support – service calls, sales support, etc.
- Email support – order updates, product questions, complaints, etc.
- Helpdesk support – Tier 1 and 2 services, technical support, network support, etc.
- Live chat – product questions, sales follow-up, etc.