The Affordable Care Act has yet to take effect, but it’s already having lasting repercussions for many industries. Most people assume contact centers are used in the private sector to help with customer support. Furthermore an outsourcing company is commonly seen partnered with health care institutions to help with medical records systems and diagnostic work. However, as a result of the ACA, contact centers and healthcare reform have collided to produce a burgeoning industry in which call centers are being utilized to help explain the consequences of the legislation on individuals and businesses.
According to The Washington Post, between 7,000 and 9,000 new employees will likely be hired by the government to answer questions about the health care law and the associated insurance marketplaces. MedCity News explained workers will be expected to help callers fill out insurance forms and choose appropriate plans. The use of contact centers to help explain the impacts of the legislation demonstrates the variety of functions that outsourced client relations services can provide.
By collaborating with an outsourcing company, companies can let experts handle complicated issues that may not be the primary focuses of the business. As a result, a small or medium-sized enterprise can be more flexible to handle its highest priorities.