4 Reasons Kaiser Permanente’s Medicare Website is Top-Notch

4 Reasons Kaiser Permanente’s Medicare Website is Top-Notch

Technology has brought about many good changes in the healthcare industry. Streamlining patient data, hospital management and precision technology to aid doctors in treatment are just a few of the many improvements. A significant change is how patients can now access their data and communicate with their healthcare provider. This comes in the form of electronic medical records and virtual healthcare portals or web sites.

By providing greater insight to patients, providers, and policy makers into the appropriate application of interventions, and quality and costs of care, these data offer the opportunity to accelerate progress on the six dimensions of quality care—safe, effective, patient centered, timely, efficient, and equitable. (source)

The best example of how web sites affect the health industry is the Kaiser Permanente’s Medicare health plan website. Founded in 1965, Medicare was created to provide health insurance to people age 65 and older, regardless of income or medical history. Today, Kaiser Permanente enrolls more than 1 million Medicare beneficiaries and is the third largest Medicare Advantage plan in the nation. (source)

The web site has been a benchmark site for four straight years, exceeding excellence in MedicareWebWatch certification standards according to HealthMetrix Research Inc. It has also been recognized as a top-notch user friendly Medicare website, as shared on their press release. For us, there are four more reasons that make the Kaiser Permanente Medicare website a top-notch; here they are:

Easy to read and understand web site content

The web site is catered for people who are eligible for Medicare, and these people are 65 years old and above. Having easy to read content allows the 11,000 baby boomers that become Medicare-eligible each day to know and decide on their options and plans.

Complete and thorough presentation of relevant information

Beneficiaries can access information about the four parts of Medicare (Parts A, B, C and D); complete with eligibility requirements, cost and coverage options.

Beneficiaries can directly enroll from the web site

They can shop for a plan and sign up directly from the web site, cutting paperwork and time significantly. Elderly people also do not need to go to the hospital to get accredited – everything is done online!

Online registration for a seminar

A new online feature allows them to enroll in a Kaiser Permanente Medicare seminar their area. They can search for a seminar closest to them, register and once they provide an e-mail address, a confirmation e-mail and reminder will be sent to them. This allows them to learn more about the opportunity to change to a 5-star plan during Medicare’s 5-star Special Enrollment Period. These plans are offered in California, Oregon, Washington, Colorado, Hawaii, Georgia, Virginia, Maryland and Washington, D.C.

With the Kaiser Permanente’s Medicare health plan web site meeting standards of excellence in content, member connectivity, design and privacy assurance, it will help more beneficiaries not only learn more about their benefits but get covered extensively.

No matter how cliché the statement, “Health is wealth” can be, it is definitely something that each individual should take into account. Need not worry though, because we can provide your medical institution all the assistance you’ll need through our exceptional patient services such as billing, coding, and even back office responsibilities. Learn more!

Written by Jeff De Jesus

Jeff De Jesus

With his exposure to the outsourcing industry since 2003, Jeff was able to share and implement his leadership insights with respect to managing business process accounts, particularly in the healthcare department. Jeff has also taken part in assessing the fundamentals of the company’s operational processes, utilizing his experience as an Operations Manager across different verticals, identifying and executing methods that can improve the quality of workflow in the company. Jeff’s experience is not only limited to the Healthcare solutions as his capability in handling Customer Support is also mirrored in the successes that the company has achieved.

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