Patient Services (Contact Center)

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Good customer service should be the lifeblood of every business. Infinit Healthcare’s suite of outsourced call center services for patient care will enable you to augment your customer care expertise, focus on other critical activities and enjoy significant cost savings.

Whether it’s through email, voice, or live web chat, we can assist you in adding value each time communications with patients and customers occur. An inquiry for information, an account question and even a well-handled complaint can actually become a positive experience in the eyes of the end user and can be an opportunity to create loyalty.

Some of our outsourced call center services include:

  • Customer phone support – service calls, sales support, etc.
  • Email support – order updates, product questions, complaints, etc.
  • Helpdesk support – Tier 1 and 2 services, technical support, network support, etc.
  • Live chat – product questions, sales follow-up, etc.

We can support your call center outsourcing requirements 24 x 7. We are ISO 9001: 2008 Certified and Six Sigma qualified and place a large emphasis on quality and continuous improvement. We are ISO 27001:2005 certified so our clients can be assured that their data in being safeguarded appropriately.

Our call center outsourcing team can turn an account complaint or a question into a positive, well-handled inquiry, with the same level of efficiency as our outbound customer service team is able to give your customers concise updates or follow-ups regarding your product or service.

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